Frequently Asked Questions (FAQ)

1. When will my order be processed?

All orders are processed within 1–3 business days (Monday to Friday). Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. How long does delivery take?

After dispatch, delivery typically takes 5–7 business days. Delivery times may vary slightly depending on your location and courier conditions.

3. How can I track my order?

Once your order ships, tracking information will be sent to your email within 24 hours. Please allow up to 5 business days after placing your order for tracking updates to become active.

4. Can I change or cancel my order?

Yes. You may request an order change or cancellation within 24 hours of placing your order by contacting us at support@newgarments.store.
Once an order has been dispatched, changes or cancellations are no longer possible.

5. What is your return process?

To start a return:

  1. Contact our support team at support@newgarments.store within 14 days of delivery.

  2. We will provide return instructions and authorization.

  3. Items must be unused, unworn, with original tags and packaging.

Returns that do not meet these conditions may be rejected.

6. When will I receive my refund?

Once your return is received and inspected, approved refunds are processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to post the refund.

7. What payment methods do you accept?

We accept secure payments via Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact
Payments are processed securely in your local currency.

8. Do you offer product support or warranty?

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will review the issue and provide a replacement or refund where applicable.

9. How can I contact NEWGARMENTS?

For any questions regarding orders, shipping, returns, or payments, you can reach us at: support@newgarments.store

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT−6)
Saturday and Sunday: Closed
Public Holidays: Closed

Address: H.W. Mesdagstraat 21A, 9718HB, GR, NL
Email: support@newgarments.store
Phone: +19033192501