Shipping policy
At NEWGARMENTS, we aim to provide a reliable and transparent shipping experience. Please review the information below regarding order processing, shipping times, and delivery fees. This Shipping Policy forms part of our Terms of Service and should be read together with our Return & Refund Policy.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). You will receive a confirmation email once your order has been processed and dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
After dispatch, delivery typically takes 5–7 business days. Combined with processing, the total estimated delivery time is approximately 6–10 business days. Shipping times are estimates and may vary depending on destination and courier conditions.
Unless we agree a different delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day after your order is placed, as required for consumers in the European Union and the United Kingdom.
Shipping Rates
We offer free standard shipping on all orders. Any applicable shipping costs are always calculated and displayed at checkout before you pay.
Taxes, Duties & Import Charges
For consumers in the European Union and the United Kingdom, applicable VAT is included in the price shown. For deliveries to destinations outside the country of dispatch, customs duties or import charges may apply and are the responsibility of the recipient. Any such charges are determined by the destination country’s customs authority and are beyond our control.
Order Tracking
Once your order has been dispatched, tracking information will be sent to your registered email address. Please allow up to 48 hours for tracking updates to become active.
Risk and Delivery
For consumers, risk of loss or damage passes to you only once you (or a person indicated by you, other than the carrier) take physical possession of the goods.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has been dispatched, we cannot guarantee that address changes can be accommodated.
Order Cancellations
If you wish to cancel your order before dispatch, please contact us within 24 hours of placing it. Once an order has been shipped, cancellations and returns are handled in accordance with our Return & Refund Policy, including your statutory right of withdrawal where applicable.
Delays, Lost, or Damaged Orders
While we are not responsible for delays caused by carriers or events outside our reasonable control, if your order is delayed, lost, or arrives damaged, please contact us promptly and we will work with the shipping provider to resolve the issue. This does not affect your statutory rights as a consumer in the event of late or non-delivery, or of faulty or damaged goods.
Contact
For any shipping-related questions, please contact us using the details below:
NEWGARMENTS is a trading name of THIJOX Goods (sole proprietor: Thijs Kunnen).
Address: H.W. Mesdagstraat 21a, 9718 HB Groningen, Netherlands
Email: support@newgarments.store
VAT: NL005368931B50 | Chamber of Commerce (KVK): 99049732
Business Hours
Monday – Friday: 9:00 – 18:00 (CET)
Saturday, Sunday & public holidays: Closed
