Billing Terms and Conditions

At NEWGARMENTS, we aim to provide a secure, transparent, and reliable payment experience. This Payment Policy explains the payment methods we accept, billing currency, invoicing, and how we handle payment issues or disputes.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Visa

  • Mastercard

  • American Express (Amex)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Bancontact

All payments are processed through trusted, encrypted payment providers.

2. Billing Currency

- Payments are processed in the customer’s local currency, where supported by the payment provider.
- The final charged amount will always be clearly displayed during checkout before you confirm your order.

3. Taxes & VAT

- Any applicable VAT or sales tax is handled by NEWGARMENTS where required by law.

- Customers are not responsible for calculating or paying VAT separately at checkout, unless explicitly stated.

- No additional VAT charges will be requested after purchase

4. Payment Processing

  • Full payment is required at the time of purchase.

  • Orders are processed only after successful payment authorization.

  • Once payment is confirmed, you will receive an order confirmation email.

5. Invoices & Receipts

  • A digital receipt is automatically sent to your registered email address after purchase.

  • If you require a formal invoice, please contact our support team and include your order number.

6. Failed or Declined Payments

If a payment is declined:

  • Please verify your payment details and billing information.

  • Try an alternative payment method.

  • Contact your bank or payment provider if the issue persists.

Orders with failed payments will not be processed or shipped until payment is successfully completed.

7. Transaction Security

  • All transactions are encrypted and processed via PCI-compliant payment gateways.

  • NEWGARMENTS does not store your credit card or payment information on its servers.

8. Fraud Prevention

To protect customers and prevent unauthorized transactions, NEWGARMENTS reserves the right to:

  • Temporarily hold or cancel orders flagged as suspicious

  • Request additional verification before processing an order

If an order is canceled due to suspected fraud, any captured payment will be refunded to the original payment method.

9. Chargebacks & Disputes

  • Customers are encouraged to contact us first to resolve any payment or order issues.

  • Unauthorized or unjustified chargebacks may result in account restrictions.

  • We reserve the right to dispute chargebacks where valid proof of fulfillment is available.

10. Contact Information

For payment-related questions, invoicing requests, or billing issues, please contact us:

📧 Email: support@newgarments.store