Shipping Policy
At NEWGARMENTS, we aim to provide a reliable and transparent shipping experience. Please review the information below regarding order processing, shipping times, and delivery fees.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
You will receive a confirmation email once your order has been processed and dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
After dispatch, delivery typically takes 5–7 business days.
Please note that shipping times are estimates and may vary depending on destination and courier conditions.
Shipping Rates
We offer standard shipping with the following pricing:
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Orders over $79.00 USD: Free shipping
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Orders under $79.00 USD: $6.95 USD shipping fee
Shipping costs are calculated and displayed at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be sent to your registered email address.
Please allow up to 48 hours for tracking updates to become active.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once an order has been dispatched, we cannot guarantee that address changes can be accommodated.
Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing it.
Once an order has been shipped, cancellations will be handled in accordance with our Return & Refund Policy.
Delays, Lost, or Damaged Orders
While we are not responsible for delays caused by carriers or events outside our control, if your order is delayed, lost, or arrives damaged, please contact us promptly. We will work with the shipping provider to help resolve the issue.
Contact
For any shipping-related questions, please contact us at:
support@newgarments.store